Privacy Policy — TriloConnect

TriloConnect ("the App") is a Student Tracking System owned and managed by Trilogistics ("the Company"). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard personal information when you use the App.

1. Information We Collect

We collect information necessary to provide and improve the App. The types of information we collect include:

• Account Information
  Names of users (bus attendants and parents/guardians), and login credentials (username and password).
• Student Information
  Student names, attendance records, bus routes and pickup/drop-off details.
• Location Data
  Real-time location of school buses (used for tracking students during transit).

2. How We Use Your Information

We use the collected information to:

• Provide real-time tracking and notifications for student attendance and transport.
• Ensure student safety during transit.
• Generate reports for school administrators and parents.
• Improve and maintain the App’s functionality.

3. Sharing of Information

We do not sell or rent your personal information. Information may be shared only:

• With school administrators or authorized personnel for operational purposes.
• When required by law or to protect the safety of students.
• With service providers who support the App under confidentiality and data-processing agreements.

4. Security

TriloConnect uses industry-standard security measures to protect data. Access to sensitive information is restricted to authorized personnel. Users are responsible for keeping their account credentials secure.

5. User Rights

• Users can update their account password at any time.
• Parents/guardians can request access to their child’s information.
• Users can request account deactivation or deletion by contacting Trilogistics support (contact details below).

6. Data Retention

Student attendance, route, and location data are retained for operational purposes. Data may be stored for the period required by the school or applicable law; after that period it will be securely deleted or anonymized.

7. Location Tracking

Location data is collected only to monitor student transport and attendance. Real-time tracking is accessible only to authorized attendants and parents/guardians. All bus attendants will be trained to ensure correct use of the App for accurate tracking.

8. Children’s Privacy

TriloConnect is intended for use with students under the supervision of parents/guardians. We do not collect personal information from children directly without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of major changes through the App or registered email. Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

Address:
UDC Tower 1, 27th Floor,
The Pearl Qatar,
P.O.Box: 31487,
Doha, Qatar

© 2025 Trilo Connect. All rights reserved.